Services built around your patient strategy
Blue Jay service offerings
Choose a single service or combine several — every engagement is shaped around your goals and your patients.
Strategy Assessment & Roadmap
Review goals and current support, find what’s misaligned or missing, and deliver a prioritized roadmap.
- Review of business goals and current patient support
- Gap analysis grounded in research on the patient experience
- A prioritized, practical roadmap
Program Evaluation
Define the outcomes that matter and a tracking and reporting system to show what programs deliver.
- Outcomes defined before launch
- Recommendations for tracking and reporting
- Clear evidence of what the program returns
Patient Education Guidance
Evidence-based guidance on making patient education accessible to all.
- Plain-language, accessible materials
- Evidence-based education approach
- Designed for diverse patients and caregivers
Advocacy Partnerships
Identify the advocacy organizations that best know patients and build lasting partnerships.
- Mapping the right advocacy partners
- Partnership approach built on trust
- Long-term, lasting relationships
Patient Barriers
Map how cost, access and life circumstances affect patients — and where barriers can be removed.
- Cost, access and life-circumstance mapping
- Equity-focused risk insight
- Where barriers can realistically be removed
Clinical Trial Enrollment
Identify the fears that keep patients from enrolling and address them in outreach and materials.
- Understanding patient fears and hesitations
- Outreach that addresses them directly
- Materials that support enrollment
Fractional Leadership
Part-time or interim patient services leadership, or ongoing leadership support post engagement.
- Interim or part-time leadership
- Team and program guidance
- Ongoing support after an engagement
Speaking & Facilitation
Sessions, panels and talks that bring the patient perspective to leaders, boards and conferences.
- Expert conference presentations
- Panels and advisory boards
- Facilitated leadership workshops
A clear path from insight to impact
1 · Understand priorities
We start with your business goals and a clear picture of the patient support you offer today.
2 · Research the experience
Research on the patient experience highlights the gaps — and the biggest opportunities.
3 · Roadmap & measure
You get a prioritized plan, with measurement built in from day one.
Questions about working together
Still unsure which service fits? A short conversation usually makes it clear.
Can we combine more than one service?
Yes. Many engagements start with a Strategy Assessment & Roadmap and then move into Program Evaluation, Patient Barriers or Fractional Leadership based on what the roadmap shows.
Which therapeutic areas do you focus on?
Our deepest experience is in oncology, blood and marrow transplant and cell therapy, and the framework applies across the drug lifecycle and other complex conditions.
How long does an engagement take?
It depends on scope. An assessment and roadmap is a focused project; fractional leadership can be interim or ongoing. We agree on timing together at the start.
Do you work with organizations outside pharma and biotech?
Yes — any healthcare organization that wants patient support to drive access, equity and business results is a good fit.
What do you need from us to get started?
A conversation about your goals and current patient support. From there we’ll suggest the right starting point.